Right Of Withdrawal

CONSUMER RIGHT OF WITHDRAWAL

Persuant to Legislative Decree 6 September 2005, number 206 (Consumer code) in compliance with the provisions of art. 47 of the same decree, the Consumer is informed that he can exercise the right of withdrawal freely and without any reason, by notifying BiTraBi Innovation Group SRL by registered letter with return receipt within 14 working days from the day of the purchased product, to the senses of articles 64 and 67 and the Consumer Code.

The right of withdrawal can be exercised, within the same term, even through telegram or fax number at 0534/37033 or by e-mail at the email address info@bitrabi.com at the condition that it will be confirmed through registered letter with return receipt within 24 working hours.
The registered letter is intended to be sent on time if delivered to the postal office within the terms established by the consumer code.

The return of the product must be authorized in advance by BITRABI Innovation Group SRL, that must ensure the legitimacy of the withdrawal exercised from the Cosumer.
The product must be sent to BITRABI Innovation Group srl within and not over 14 working days from the receipt of the product.
For the purposes of the deadline, the goods are considered to be returned when they are delivered to the post office or the shipper.

Any return, even authorized, will be accepted if the accompanying document of the product will not contain the following information:

  • Authorization number for return communicated by BITRABI Innovation
  • Number of the transportation document
  • Quantity and type of the return product
  • Purchase tax document
  • Bank data for the refund of the price (CIN-ABI-CAB-IBAN-SWIFT code and bank account of the addressed invoice – bank name)
  • It is necessary to indicate in the packages sent, clearly, the order number.
    For the shipping the use of a courier or another suitable transportation is suggested, in order to have the traceability of the shipping. BITRABI Innovation Group SRL will not proceed with the refund of the product object of the withdrawal, if will not receive the delivery.

BITRABI Innovation Group SRL will make the refund of the amount related to the goods value resulting from the purchase tax document, only after receipt of the product and the registered letter that contains the withdrawal declaration.

ATTENTION: the shipping costs for the returing of the product and every other accessory and additional expenses are at Consumer’s charge.
The right of withdrawal can be exercised only if the Product is completly intact in every parts and in a normal conservation state.
The returned product has to be returned with the original casing and equipped by all the parts of the product and it has not to have any signs of tampering.
In the case that BITRABI Innovation Group SRL will receive the returned product damaged, manipulated or recovered from components or parts already assembled or used improperly, will not refund the amount for the purchasing of the products but will send back the product to the consumer at his expenses.

The Product must be sent to BITTRABI Innovation Group operational headquarter free port and will travel at Consumer’s
expenses, risk and danger.

In case of returning a product outside Italy, it must be deliveried duty free to Gaggio Montano to BITRABI Innovation
Group SRL headquarter following the terms and the conditions of the Incoterms in the most recent revision issued by the
Internation Chamber of Commerce of Paris that govern the present General Sales Conditions and form an integral and
substantial part of the same.

GOODS RETURN
Any complaints relating to the state of tehe packaging and/or the quantities and/or the type of products must be
communicated to BITRABI Innovation Group SRL through registered letter with return receipt within and not more then 8
days from the purchasing date of the product or, if different, from the delivery date of the same.

It is understood that any complaints and/or disputes don’t give the right to the purchaser to cancel the payment made.

The return of the product has to be written authorized from BITRABI Innovation Group Srl that will give a return
authorization number.

The unauthorized returns will be rejected.
For the delivery is suggested to use a courier or any other suitable transportation in order to track the delivery.
BITRABI Innovation Group SRL will not accept any complaints if the delivery of the disputed product is not received.

In the accompanying document of the product have to be present the following information:

  • Authorization number for return communicated by BITRABI Innovation Group SRL
  • Number of the transportation document
  • Serial number of the product
  • Reasons for the dispute
  • Quantity and type of the return product
  • Purchase tax document

BITRABI Innovation Group SRL will reserve to accept the legitimacy of the complaint once the product has been received
and inspected.

REPAIRS NOT UNDER WARRANTY

In case of repairs not under warranty, BITRABI Innovation Group SRL will indicate to the Customer the costs and times
for the restoration of the Product.
If the Customer will not accept the repair quotation and times as indicated above within 15 days from the receipt of the
communication, BITRABI Innovation Group SRL will resend the Product to the Customer with transportation costs at his
charges.

PRODUCT FEATURES AND DOCUMENTS

Images and contents published on the web site www.bitrabi.com are indicative and not binding.

FORCE MAJEURE – ADJUSTMENT TO LAWS AND RULS

BITRABI Innovation Group SRL will not responsible, except for gross negligence, for the non-execution of the contract if
it derives:
a) From causes not reasonably attributable to BITRABI Innovation Group SRL
b) From the necessity to be conformed to laws, rules, orders, acts or requests with rights of way of any governement
authority, civil or military or organisation that depends on them
c) From actions or omission from the buyer
d) Due to force majeure, fires, floods, bad weather, strikes or similars, rally, closures or factory changes, embargoes,
wars, popular riots, lates, or 
transport deficiencies, impossibilities to not obtain workforce or material from the
usual sources of BITRABI Innovation Group SRL

PLACE WHERE THE SALES IS COMPLETED

The sales is intended, for all purposes, completed to BITRABI Innovation Group SRL via Panigali, 39 40041 Gaggio Montano
(BO)

LAW COMPLIANCE AND LIMITATION ON RESPONSABILITY

BITRABI Innovation Group SRL guarantees that the Product is in compliance with the Italian and community law.

BITRABI Innovation Group SRL doesn’t guarantee the compliance and the respect of the Product to the different normatives
from the one above indicates.

The Buyer undertakes to comply with:

  • All the export laws and the restrictions and the regolations imposed by the country/countries where the product will transit to and/or will have to be delivered;
  • All the laws, rules and other instructions in force in the country/countries where the Product will be used

BITRABI Innovation Group SRL declines any responsability in case of using the Products in the countries where there are
restrictive regulations for the use.

BITRABI Innovation Group SRL cannot be responsible for the payment of any penalities, taxes, duties, customs duties or
any other right or sum due for the unrespect of eventual local rules from the Buyer.

BITRABI Innovation Group SRL declines also any responsability for damages that directly or indirectly, derive from third
parties, people, things, animals, as a result of careless use and improper use of the Products.

COURT OF JURISDICATION AND APPLICABLE LAW

For any disputes that should arise regarding the execution and / or the interpretation and/or the validity of these
conditions and of the sales contracts based on the same rules, will be applied, exclusively, the ITALIAN LAW, and the
competent court will be exclusively the COURT OF BOLOGNA.